We all like to know how we are doing, from the CEO to the sales team, the service reps or the admin group. The business plan provides the reference point to measure your progress. Take a look at what you are tracking. Is it relevant and meaningful? Look for the activities that drive the business, that have the most impact on results. How are you tracking those activities? Make a list of these Key Performance Indicators and review the list on a regular basis. You will soon learn what is important to your success and what isn’t.